Ion Pools Repair Rates

IMPORTANT: By requesting an on site visit from Ion Pools you are agreeing to all of the following including payment of the Basic Diagnostic Service Call even if a decision is made to not move forward with any repairs.

  • Basic Diagnostic Service Call Rate for Ion Pools Primary Service area of Jefferson and Oldham counties: $125

  • Basic Diagnostic Call Rate may be higher in other areas.

  • This includes the initial trip and up to one hour on site to diagnose and/or fix the problem and submit an estimate for repair.

  • Additional Labor Rates will be billed at $55 per hour.

  • In situations where the resident of the home is NOT the owner of the property (long or short term rental) the owner of the property assumes all liability for charges.

  • Conditions that may cause additional labor charges can include poor access to equipment such as locked gates or blocked equipment and/or no access to power breakers or other disconnecting devices.

  • Hot tub repairs that require draining and refilling always adds an hour labor to the bill.

  • Poor access to hot tub side panels may cause additional labor. Landscaping, plants and other items that have been placed against the sides of the hot tub causes additional time to diagnose and repair. A minimum of 2' access is required on all sides of a hot tub for ease of repairs. Additionally, hot tub side panels on older units are often rotten and warped and may not be able to be fully re-installed on the unit. Hot tubs that are recessed in a deck or otherwise do not have removable side panels may be impossible to work on or may present a large amount of labor to access.

  • Repair of a leaking hot tub can be very time consuming if the leak is in plumbing hidden deep within the foam insulation. It can take hours and multiple trips to find and fix a plumbing leak in a fully foamed hot tub. 

  • If decking, tile, pavers or other building materials need to be moved to work on the hot tub it is the responsibility of the owner to replace and make safe and secure. Ion Pools accepts no liability for improperly repaired decks or patios.

  • All hot tub repairs require that a functioning 110/120v power outlet be located within 50' of the hot tub.

  • All hot tub repairs that require draining and refilling of the Hot Tub require a functioning hose bibb within 50' of the hot tub.

  • The lack of a functioning GFCI breaker (or plug-end on plug in models) will cause a delay to the repair. Per the National Electrical Code all hot tubs must be wired with a GFCI breaker to prevent shock to the users and any repair technicians. Per Florida codes, pool and spa contractors are not allowed to replace circuit breakers and a licensed electrician will be needed to make the repair. No repairs will be made to the hot tub unless the GFCI is replace and additional labor will be charged for subsequent trips.

  • All warranties on parts are as per manufacturer's written warranty.

  • Ion Pools LLC will provide a 90-day labor warranty on all repairs where the manufacturer does not offer any labor warranty.

  • Labor charges may apply to any Warranty Call if the Manufacturer's Warranty does NOT include Labor.

  • Please be aware that MOST manufacturers of pool and hot tub equipment DO NOT provide any labor warranty on their equipment.